Delivery & Returns

Delivery

Thank you for shopping with Vanessa Konig Design

Our UK shipping prices start from from £6.50 and are dependent on weight.

Returns Policy 

We hope that you are happy with your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is set out below: 

All returns must be arranged in advance through the sales office email: info@vanessakonig.co.uk

If you are not entirely pleased with the products that you have chosen you may return them to us within 30 days of receipt

We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect and resaleable condition, unused, undamaged and in its original packaging. You will need to cover the cost of the return shipping, which will be refunded if the item is faulty

Faulty items can be returned provided you alert us within 14 days of receipt.

Please take extra care to read any specific care instructions provided with your purchase and we recommend you check your order as soon as it is delivered to ensure no items were damaged during transit. 

We will provide you with a full refund if the item is deemed faulty We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear and/or misuse

We will arrange collection for all returns and you shall be responsible for all charges unless the item is faulty 

You have a right to change your mind within 14 days from the day you receive your items in accordance with our Cancellation Policy