When you place an order with Vanessa Konig Design Limited you agree to accept the following terms and conditions.
Vanessa Konig Design Ltd aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.
All prices quoted are in British pounds sterling (£). We make every effort to ensure the prices are accurate, however price changes beyond our control do occasionally occur, so prices could be subject to change without notice. If this happens, we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order. All orders are subject to availability.
Orders are accepted at the sole discretion of Vanessa Konig Design Ltd and are subject to your credit or account card being authorised for the transaction. All transactions are handled through PayPal via a secure server.
You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, a full list of the products you have ordered and all costs.
Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Vanessa Konig Design disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Vanessa Konig Design cannot be held responsible for any loss or damage that may arise from the use of this information.
Due to colour variations between computer screens it is the responsibility of the purchaser to ensure that they are satisfied with the colour / shade that they select.
It is the responsibility of the customer to provide adequate storage for the goods purchased. Vanessa Konig Design will not take any responsibility for losses, damages or costs arising out of unsuitable, unsafe or inadequate storage conditions.
Any damages must be notified to Vanessa Konig Design within 24 hours, please check your delivery as soon as it arrives for any damage.
If in stock, all orders are normally dispatched within 3 working days; otherwise depending on the finishing process it may take 2-3 weeks to complete the order. If there is likely to be any further delay, we will inform you as soon as possible. Bespoke colour products can incur an additional week.
The studio and office operate Monday to Friday.
During public holidays and the Christmas period Vanessa Konig Design will be closed so deliveries may vary, please contact us if your order is urgent.
We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order. Please address any comments or complaints to: Customer Services. Vanessa Konig Design Ltd, The Studio, Home Farm, Thenford, Banbury, OXON OX17 2BX.